Returns Center

How It Works

1. Search orders & select items to return

2. Return requested items within 7 days

3. Receive store credit confirmation

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Common Returns Questions

What items are returnable?
  • Store (vitalityextracts.com): Items delivered within 14 days
  • Special Offers: Items purchased within 60days
What items are non-refundable?
  • Items marked as final sale
  • Free gifts or promotional items with retail value
  • Original shipping charges except in cases where we have made a shipping error
  • Products used an excessive amount(i.e. half a bottle of an oil)
How soon will I receive my store credit?

Once your items are inspected by the store, you'll receive your gift card typically within 1-3 business days. The credit can only be used on Vitality Extracts website.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions to guide you through the return process.

What if my product is damaged or broken?

If you are within 14 days of receiving your product and it is broken or damaged please click here to fill out our contact form for further assistance.

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